Returns

If you need to return an item please email returns@taohabana.com and send it back to us within the timeframe below. 


In order to receive a refund or credit, your return item must meet the following conditions: 

 

  • must be returned within 14 days of receiving your order (21 days for overseas parcels) 
  • must be new and unworn with all original swing tags attached 
  • must not be a sale item
  • must not smell of aftershave, deodorant or washing power 
  • we kindly ask that customers wear underwear when first trying on shorts to check the fit  

 

Make sure to include your invoice with your order. 


We will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you. 


The cost of return shipping is at the customer's expense - we will not refund or add credit or the cost of return postage. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.


We will not process returns until your item is received by us. We recommend that you send your returns using a tracked or signed for service post and that you retain proof of postage.


Please note while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee your monitor's display of any colour will be completely accurate.

 

Returns address:

Tao Habana Limited
PO Box 888
EAST GRINSTEAD
RH19 9LU